Terms of service

Return & Refund Policy – ALTAJ COLLECTION

Thank you for shopping with ALTAJ COLLECTION. We specialize in ladies’ jewellery and aim to provide the best quality products and customer satisfaction.

1. Return Policy

  • We offer a 3-day return policy from the date of delivery.

  • To be eligible for a return:

    • The item must be unused, unworn, and in its original condition.

    • The product must be returned in its original packaging.

  • Returns will only be accepted in case of:

    • Damaged product

    • Wrong item received

2. Non-Returnable Items

  • Used or worn jewellery items

  • Items damaged after delivery

  • Sale or discounted products

3. Refund Policy

  • Once we receive and inspect your returned item, we will notify you.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds will be made via:

    • Bank transfer / EasyPaisa / JazzCash (as per customer preference)

4. Exchange Policy

  • We offer exchanges only for:

    • Defective items

    • Incorrect products delivered

  • Exchange requests must be made within 3 days of delivery.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • In case of our error, we will cover the shipping charges.

6. Contact Us

If you have any questions or want to request a return or refund, please contact us:

📞 Phone: 03011459333
📧 Email: altajcollection65@gmail.com

We appreciate your trust in ALTAJ COLLECTION and look forward to serving you again.