Shipping policy

Shipping Policy – ALTAJ COLLECTION

Thank you for shopping with ALTAJ COLLECTION. We are committed to delivering your favorite ladies’ jewellery safely and on time.


1. Order Processing

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.


2. Shipping Time

  • Estimated delivery time:

    • 3–5 business days for major cities

    • 5–7 business days for other areas

  • Delivery times may vary depending on your location and courier service.


3. Shipping Charges

  • Shipping charges will be calculated at checkout.

  • We may offer free shipping on selected promotions or orders.


4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS or email.

  • You can track your order through the courier service.


5. Delivery Issues

  • Please ensure your shipping address and contact number are correct.

  • ALTAJ COLLECTION is not responsible for delays due to:

    • Incorrect address

    • Customer unavailability

    • Courier delays or unforeseen circumstances


6. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 24 hours with proof (photos).

  • In case of lost packages, we will coordinate with the courier service to resolve the issue.


7. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) for your convenience.

  • Please ensure availability at the time of delivery.


8. Contact Us

For any shipping-related queries, feel free to contact us:

📞 Phone: 03011459333
📧 Email: altajcollection65@gmail.com


Thank you for choosing ALTAJ COLLECTION. We appreciate your trust in us!