We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at altajcollection65@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at altajcollection65@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at altajcollection65@gmail.com.
Return & Refund Policy – ALTAJ COLLECTION
Thank you for shopping with ALTAJ COLLECTION. We specialize in ladies’ jewellery and aim to provide the best quality products and customer satisfaction.
We offer a 3-day return policy from the date of delivery.
To be eligible for a return:
The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging.
Returns will only be accepted in case of:
Damaged product
Wrong item received
Used or worn jewellery items
Items damaged after delivery
Sale or discounted products
Once we receive and inspect your returned item, we will notify you.
If approved, your refund will be processed within 5–7 business days.
Refunds will be made via:
Bank transfer / EasyPaisa / JazzCash (as per customer preference)
We offer exchanges only for:
Defective items
Incorrect products delivered
Exchange requests must be made within 3 days of delivery.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
In case of our error, we will cover the shipping charges.
If you have any questions or want to request a return or refund, please contact us:
📞 Phone: 03011459333
📧 Email: altajcollection65@gmail.com
We appreciate your trust in ALTAJ COLLECTION and look forward to serving you again.
